FAQs

Frequently Asked Questions (FAQs)

1. What if the product I choose isn’t right for me or my skin type?

At The Glow Beauty Edit, you can shop with confidence. All purchases are covered by the Nutrimetics 60 Day Money Back Guarantee, so if a product isn’t right for any reason, you can return it within 60 days.

Need help choosing products or have questions after your purchase? Contact Cyndi, our in-house Beauty Therapist with many years of experience with the Nutrimetics range. She can guide you on the best products for your skin. Reach out via our Contact Page.

2. What is your Returns Policy?

Most items purchased from The Glow Beauty Edit are eligible for the Nutrimetics 60 Day Money Back Guarantee.

Some exclusions apply for clearance items and flash sale products, as per Nutrimetics policy.
To return an item, contact us within 45 days of purchase via our Contact Page.

For more details, see our full Returns Policy.

3. How does delivery work?

We ship orders within 1–2 business days, depending on item availability. If your item is on backorder, we’ll notify you immediately.

Standard delivery typically takes 2–7 business days within Australia.
Orders may experience delays due to Australia Post or courier service issues. Please check your tracking number, and if you’re unsure, contact us and we’ll assist.
Local pick-up is available from Frankston South, Victoria by prior arrangement.

4. What are your delivery costs?

Standard shipping: $10.95 Australia-wide per order.
Express shipping: Available upon request. Contact us for details.
Occasionally, we offer shipping promotions — please note these do not include Express Shipping.

5. Do you offer international shipping?

Yes! We ship internationally via Australia Post, with tracking and optional insurance.

Shipping costs depend on the destination country and parcel weight.
Duties, taxes, and tariffs of the receiving country may apply.
For a shipping quote or more information, please contact us directly.