Refund policy

Returns & Refund Policy

At The Glow Beauty Edit, we stand behind every product we recommend. If you’re not happy, we offer a 60-day money-back guarantee so you can shop with confidence.

✔ Eligibility

You may request a return, replacement or refund within 60 days of delivery if:

The product is faulty, damaged on arrival, or incorrect
You are unhappy with results after using the product and would like support

To begin, please contact us with your order number and product details:

📧 hello@theglowbeautyedit.com.au
📞 0432 488 156

We’re here to help and will personally guide you through the process.

🧴 Opened Products

Products may be opened and trialled as intended. We may ask for photos, remaining product amount or a brief usage summary to help assess, support or recommend alternatives.

🎁 Bundles, Gifts & Promotional Offers

If your order included a gift-with-purchase, bonus item, promotional bundle or complimentary accessory, the entire offer must be returned to qualify for a refund or replacement.

Example:
If a Christmas Skincare Set includes a complimentary bag, both the products and bag must be returned.
If the bonus item is kept, a partial refund or store credit adjustment may apply.

❗ Exclusions

The following are not eligible for return unless faulty:

Clearance or limited-time promotional stock
Items damaged due to misuse or incorrect storage

🚚 Return Postage

If the product is faulty or incorrect, we cover return postage
For change-of-mind or satisfaction-based returns, postage is the customer’s responsibility

💬 Need help before returning?

Most skincare concerns can be solved with application tweaks, skin-type guidance or routine pairing — feel free to reach out so we can help you get results.

📧 hello@theglowbeautyedit.com.au
📞 0432 488 156