Cancellation policy
Cancellation, Subscription & Pre-Order Policy
Some items in our store may be offered as subscriptions, pre-orders, or Try Before You Buy. This policy explains how you can manage, cancel, or change these types of purchases.
For all questions, you can reach us at:
📧 hello@theglowbeautyedit.com.au
📞 0432 488 156
1. Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries according to the frequency and duration you select.
Payment & Auto-Renewal:
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Your payment details are stored securely.
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You’ll be charged for each delivery unless you prepay for multiple deliveries.
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Some subscriptions automatically renew at the end of the current term.
Managing & Cancelling:
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You can cancel or modify your subscription at any time.
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Links to manage your subscription are included in your order confirmation emails.
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For refunds or returns, please see our Returns Policy.
2. Pre-Orders
Pre-orders are for products that are out of stock or soon-to-be-available.
Payment & Fulfilment:
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We may collect no payment or a partial deposit at checkout.
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Full payment will be charged once the product is shipped.
Cancelling & Refunds:
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You may cancel a partially paid pre-order before it has been fulfilled.
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Once fulfilled, cancellations are not accepted, but you may request a full or partial refund.
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For more information, see our Returns Policy.
3. Try Before You Buy
Try Before You Buy allows you to receive an item, try it for a set period, and decide if you want to keep it.
Payment Authorisation:
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Your payment method is authorised when the item is shipped.
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You have [insert exact timeframe, e.g., 14 days] to return the item if you choose not to keep it.
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After this period, your payment method will be charged the full amount.
Returns & Refunds:
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For returns and refunds, please see our Returns Policy.
4. Contact for Support
If you need help with subscriptions, pre-orders, or Try Before You Buy items, please contact us:
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Phone: 0432 488 156